Refund policy

Return Policy for Supplements:

We do not accept returns on supplements.

If you suffer from an adverse reaction to any of our supplements, please call us right away! We have a special process for returns that caused an adverse reaction.

Unfortunately, we cannot accept returns on gift cards.

 

Return Policy for Test Kits:

At LaValle Performance, we strive to provide a seamless experience. If you need to initiate a return for a test kit, follow the steps below to ensure timely processing:

How to Initiate a Return:

1. Submit a Return Request:
   - Email cs@lavalleperformance.com with the name of the test kit you wish to cancel.
   - Our team will review your request to determine refund eligibility.

2. Provide Proof of Kit Destruction:
   - If eligible, you will be asked to send a photo of the test kit along with the destroyed requisition form (ripped up).
   - Email the photo to cs@lavalleperformance.com for verification.

3. Refund Processing:
   - Once the photo is received and verified, we will process your refund.

Policy Details

  • Refund Timeline: Refund requests must be submitted within 30 days of payment to qualify.  
  • Refund Exclusions:
    • No refunds are issued after test samples have arrived at the lab.
    • Processing, ordering, shipping, and handling fees are non-refundable.
    • Physician Services fees are non-refundable.
    • Refund Method: Refunds are issued to the original payment method used for the purchase.  

Partial Refunds with Service Fees:  

Some test kits are refundable, and service fees are deducted from the refund amount. These include:  

  • $35 Service Fee:
    • Infinite Allergy Labs  
    • Doctor's Data
    • Microbiology DX
    • Choose Health
  • $50 Service Fee:
    • Jona

Processing Timeline:
Refunds are typically processed within 10 business days after we receive the required photo of the destroyed requisition form.  

Note: Products designated as Final Sale or Non-Returnable cannot be refunded under any circumstances.

For further assistance, please reach out to cs@lavalleperformance.com. We are here to help!